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OPINION & ANALYSIS - INSURANCE

Insurers are searching for sustainable results from their claims operations to support growth, service and profitability.
To achieve this, insurers face a daunting combination of high fixed costs for technology and infrastructure, more product diversity and complexity, and an aging and shrinking workforce. Adding to the challenges are increased regulatory scrutiny and demands for faster service.


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INSIDERS VIEW
CIO's TAKE A CLOSER LOOK IN THE MIRROR?


As leaders, CIO's are by no means as strong as they think they are. The majority of non-CIO's give their CIO's excellent or good marks for effectiveness as leaders. But they give CIO's much lower marks for leadership than CIOs give themselves-and that's a problem.

CIO's who aren't viewed as leaders won't be able to lead. CIO's also think very highly of the leadership skills of their top executives- even those executives are more moderate in their self-assessments. One consolation: CIO's are rated more favorably by their direct reports than CFO's or other IT executives; only the CEO scores higher.

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